On 22nd March 2020 we made the decision to cease taking bookings and to cancel any exisiting bookings up until September 2020 based on the Federal Government advice to cancel all non essential travel. Like so many other small businesses, it has not been an easy time for us, however we felt it was the right decision to make as we both felt strongly about doing our bit to flatten the curve as well as to keep our staff and young families safe and healthy.
After receiving the go ahead from state government this week we are now taking bookings again for travel from 5th June 2020. There will be changes to the way Lorne Holiday Stays will operate including amendments to our cancellation policy and taking extra precautions with our cleaning procedures.
We are really thankful to everyone who has supported Lorne Holiday Stays and we can't wait to get back into work and welcome you all back!
Karen & Bianca
COVID 19 AMENDED CANCELLATION POLICY
All reservations made after 1st May 2020 are subject to our standard cancellation policy: No refunds
for any money paid unless the property can be re-booked for the same dates.
In the event of any of the following circumstances, guests will be issued with a credit note to the
value of what they have paid to be used for the same property:
- travel restrictions are re-instated preventing guests from honouring their booking
- a guest contracts the Covid-19 virus
- Lorne Holiday Stays feels it is unsafe to host a booking
If you have any questions about our cancellation policy please contact us.
CLEANING - All cleaners of Lorne Holiday Stays properties have a Covid-19 safe plan to follow to
ensure they and guests are kept safe. Due to the nature of the virus it is imperative that guests take
responsibility for their own health and ensure proper hygiene whilst staying at any Lorne Holiday