In addition to Lorne Holiday Stays standard cancellation policy, in the event of any of the following circumstances, guests will be issued with a credit note to the value of monies paid to be used at the same property if:
o Government covid-19 restrictions prevent you from traveling on your current booking dates.
o A guest contracts the Covid-19 virus.
o A guest is required to isolate during intended travel dates.
o Lorne Holiday Stays feels it is unsafe to host a booking.
It is a requirement prior to arrival that a covid-19 declaration is to be completed (this will be sent within 7 days of arrival) and if current Government regulations require, a photo ID may need to be provided for all adult guests in your booking. It is the responsibility of the person making the booking to ensure all guests in the booking comply with Government directions.
We reserve our rights to amend the terms and conditions based on the latest Government regulations.
Please contact Lorne Holiday Stays if you have any questions about our covid-19 cancellation policy.